Privacy Policy

1. Introduction

{{Your Company Name}} (“we”, “our”, “us”) operates {{Your ERP/CRM Name}} and uses WhatsApp Business API to send transactional notifications to our customers.

2. Information We Collect

When you interact with us via WhatsApp, we collect:

– Phone number: To send and receive WhatsApp messages

– Message content: Order details, invoice data, support queries you send us

– Message metadata: Timestamps, delivery and read status provided by WhatsApp

– Business data from our ERP: Order ID, invoice number, shipment status related to your account

3. How We Use Your Information

We use your data only to:

– Send transactional updates: Order confirmations, shipping alerts, invoices, payment reminders from our ERP

– Provide customer support when you message us

– Comply with WhatsApp Business Messaging Policy and legal obligations

We do NOT use your data for marketing unless you explicitly opt-in via WhatsApp.

4. Data Sharing & Disclosure

We share your data with:

– Meta Platforms Inc: WhatsApp is operated by Meta. Message content passes through WhatsApp servers as per WhatsApp Terms of Service

– Service Providers: Cloud hosting, database providers who help run our ERP. They are bound by confidentiality

We do not sell your data to third parties.

5. Data Retention

We retain WhatsApp message logs for {{e.g. 90 days}} for support and audit purposes, then delete them. Invoice/order data is retained per accounting laws.

6. Your Rights

You can request to:

– Opt-out: Reply STOP on WhatsApp or email us at {{support@yourcompany.com}}

– Access/Delete data: Contact with your phone number 8409953999

We will respond within 30 days.

7. Security

We use encryption, access controls, and system user tokens to protect API access. However, WhatsApp messages are end-to-end encrypted by Meta and we cannot read them beyond what Meta delivers to us.

8. Third-Party Services

Our app uses Meta’s WhatsApp Cloud API. Please review Meta’s Privacy Policy: https://www.facebook.com/privacy/policy/

9. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this policy. Changes will be posted on this page with updated date.

11. Contact Us

For privacy questions: support@mom9urocare.com Mom9 Advanced Urocare Hospital,Pillar No 101, Patlipath, Beside Digha-Aiims Elevated Road, Abhimanyu Nagar, Patna , India

} (“we”, “our”, “us”) operates {{Your ERP/CRM Name}} and uses WhatsApp Business API to send transactional notifications to our customers.